Door 2 Door Shuttle
Instructions to the Public on How To File A Complaint.
Door 2 Door Shuttle will process and investigate complaints from individuals alleging he or she has been discriminated against on the basis of race or national origin by Door 2 Door may file a Title VI complaint form and Door 2 Door Shuttle will investigate complaints received no more than 180 days after the alleged incident. .
HOW TO FILE A COMPLAINT
Any person who believes that he or she has been discriminated against on the basis of race, color or
national origin by Door 2 Door Shuttle may file a Title VI complaint, directly or through an authorized
representative, by completing and submitting the Complaint Form. Door 2 Door Shuttle will investigate
complaints received no more than 180 days after the alleged incident. Complaint forms may be
accessed through this website.
The complaint should be filed with: To File a complaint about our services within the City of Dallas:
Door 2 Door Shuttle Call 311, or visit https://dallascityhall.com/services/311 Ref: Complaints
info@door2doorshuttle.com
COMPLAINT ACCEPTANCE
Once the complaint is received, Door 2 Door Shuttle will review it to determine whether it has jurisdiction. The complainant will receive an acknowledgement letter within ten (10) days of our receipt of the complaint informing him/her whether the complaint will be investigated by our office.
INVESTIGATIONS
Door 2 Door Shuttle will promptly investigate all complaints of alleged discrimination on the basis of race, color or national origin in its services and programs. Door 2 Door Shuttle will process and investigate alleged complaints within 60 days of receiving a complete complaint. Door 2 Door Shuttle may contact the Complainant if more information is needed to resolve the complaint. The Complainant will have ten (10) business days from the date of contact to send requested information to Door 2 Door Shuttle. Door 2 Door Shuttle may choose to close the complaint if the requested information is not received within ten (10) business days. A complaint can also be administratively closed if the Complainant no longer wishes to pursue the complaint, or if the complainant fails to cooperate in the investigation of the complaint.
LETTERS OF FINDINGS
After the investigation is completed, Door 2 Door Shuttle will make a final decision and issue one of the following letters to the Complainant based on the investigation findings:
a. A letter of finding summarizing the allegations and indicating Door 2 Door Shuttle did not find a violation of Title VI regulations. This letter closes the case.
b. A letter of finding summarizing the allegations and indicating Door 2 Door Shuttle services or programs is in violation of Title VI. The letter will also contain a brief description of remedies Door 2 Door Shuttle will undertake to achieve compliance.
RIGHT TO APPEAL
A Complainant may appeal a final decision resulting from a Title VI investigation by submitting a
written appeal to Door 2 Door Shuttle no later than ten (10) business days after receipt of the final decision letter.
The appeal must be submitted to Door 2 Door Shuttle at info@door2doorshuttle.com
FEDERAL TRANSIT ADMINISTRATION
A person may also file a complaint directly with the Federal Transit Administration Office of Civil
Rights at:
Federal Transit Administration (FTA)
Office of Civil Rights
East Building
1200 New Jersey Ave, SE,
Washington, DC 20590
If information is needed in another language, contact (214) 749-2737.