Service Terms

By placing a reservation with Door 2 Door Shuttle, LLC. (D2D) you acknowledge and expressly agree to the following policies, terms and conditions and further expressly authorize D2D to charge your credit card in full for all charges relating to your reservation, including, but not limited to, charging your credit card in full for the reservation should you be considered a no-show. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached.

Airport Arrival Transfer Wait Time

Door 2 Door Shuttle provides up to 15 minutes of free wait time on each Airport Arrival Transfer for you to deplane and pick-up your luggage. If you do not meet your chauffeur or call us within 30 minutes of your plane landing we will consider you a “no-show” and you will be charged in full for the reservation including gratuity.

Update of Airport Transfer Arrival Times

Door 2 Door Shuttle updates all flight arrival times when a correct flight number or tail number is provided, but the update is only as reliable as the information we are provided by the Airline or Airport.

Cancellation Policy

Cancellations are accepted by phone only at 972-987-0346.  Sedan/SUV/Shuttle cancellations require at least 24 hours’ notice before the scheduled pickup time to avoid charges. Sprinters/Mini buses/Limousines require 72 hours’ notice before the scheduled pickup time to avoid charges.  Coach buses require a 14-day notice before the scheduled pickup time to$0.00 avoid charges.   If you do not cancel before the required period then you will be charged the full fare including gratuity. Please note that cancellations submitted on time are subject to a $35 cancellation fee.

A cancellation confirmation number will be provided at the time the cancellation is called into D2D.  It is the customer’s responsibility to retain the cancellation number.

Change Policy

Door 2 Door Shuttle requires that all changes be received by phone at least 4 hours prior to pick up. If a change cannot be accommodated and results in a cancellation you will be charged full fare including gratuity for the trip. Changes cannot be made with our Chauffeurs. All changes must be made with a Customer Service Representative by calling 972-987-0346.   Changes made for Coach Bus reservations must be made within 48 hours prior to pick up. If a change cannot be accommodated and results in a cancellation then you will be charged full fare including gratuity for the trip.

Hourly Reservations and Posted Minimums

Hourly orders are billed at the number of hours you ordered the vehicle for. If the vehicle time is extended it is billed in ½ hour increments thereafter.  Minimum posted number of hours is only the minimum number of hours for which we will accept an order.

Lost or Damaged Items 

D2D is not responsible for items that are left in the vehicle, lost or damaged. D2D reserves the right to charge a delivery fee for returning lost items if found.

No-Show Policy

On all reservations you will be considered a no-show at 30 minutes (45 minutes for International Arrivals requiring Customs Clearance) past your scheduled pick-up time. If you have not met your chauffeur or contacted Door 2 Door Shuttle by phone, you will be charged in full for the reservation. To avoid being charged as a no-show, do not leave your location without contacting D2D by phone.

Payment Methods

Door 2 Door Shuttle accepts Visa, MasterCard, Discover, and American Express.  All charges, including gratuities are billed to your credit card. Credit Cards are charged after the service is provided unless otherwise stated for specialty events.

Point to Point Transfers 

Door 2 Door Shuttle provides up to a 15-minute grace period at pick-up before wait time charges apply at the hourly rate of the vehicle + 20% gratuity billed in ½ hour increments (1 hour for Minibuses and Coach Buses). Point to Point Transfers include all Return Airport Transfers, Cruise Port Transfers, Point A to Point B Transfers and all non-hourly reservations.

Rate Changes 

All Rates are subject to audit after order completion. This audit includes actual tolls, parking fees, additional stops, etc. Hourly jobs are billed the number of hours you ordered the vehicle for, then in ½ hour increments, thereafter. Minimum posted number of hours is only the minimum number of hours we will accept an order for not the final charges which will be based on the actual time used. D2D reserves the right to change rates at any time without notice.

Surcharges

All out of pocket charges, including, but not limited to road tolls, parking, airport fees and luggage carts will be billed to the client. A 20% gratuity charge is also added. If you choose to provide an additional cash gratuity it is at your sole discretion and would be in addition to the 20% you have already paid for. You will not receive a full or partial refund for the 20% Gratuity by providing a cash tip to the chauffeur.

Termination of any reservation by Door 2 Door Shuttle

Door 2 Door Shuttle (D2D) reserves the right to terminate any reservation without refund, if the Operator or the D2D Dispatcher on duty feels that the Renter and or Party of the Renter is putting the Operator or the mode of transportation or the Renter and or Party of the Renter in danger of injury. Additionally, if the Renter and or Party of the Renter are in the possession of any illegal material and or illegal substances, this service will be terminated immediately and charged at the full amount of the reservation. This is without exception.

Uncontrollable Acts, Acts of God and/or Acts of Mother Nature

Door 2 Door Shuttle is not responsible for acts of God, acts of Mother Nature and or circumstances that are beyond our control including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays, or road closures.

Vehicle Damage/Cleaning

The Party paying for the Reservation is responsible for all damages and or cleaning charges incurred by the renter and or Party of the Renter, including but not limited to: Vomit/Sickness ($300/Incident for Cleaning Fee), Alcohol Spillage ($250/Incident for Cleaning Fee), Broken Glassware ($50/Replacement Set), Burns ($500/ Incident for Replacement or Repair), Upholstery Tears ($500-1,000/Incident for Replacement or Repair) and/or Opening a Car Door into another Vehicle or Stationary Object ($1,500-2,000/Actual amount will be billed per the Repair Fee and time out of service for the vehicle).

Vehicle Request Policy

Door 2 Door Shuttle reserves the right to upgrade or change a vehicle request to accommodate a client’s reservation at no charge to the client if deemed necessary by D2D.