How To File A Complaint

Door 2 Door Shuttle

Instructions to the Public on How To File A Complaint.
Door 2 Door Shuttle will process and investigate complaints from individuals alleging he or she has been discriminated against on the basis of race or national origin by Door 2 Door may file a Title VI complaint form and Door 2 Door Shuttle will investigate complaints received no more than 180 days after the alleged incident.  .

Any person who believes that he or she has been discriminated against on the basis of race, color or
national origin by Door 2 Door Shuttle may file a Title VI complaint, directly or through an authorized
representative, by completing and submitting the Complaint Form. Door 2 Door Shuttle will investigate
complaints received no more than 180 days after the alleged incident. Complaint forms may be
accessed through this website. 

The complaint should be filed with:             To File a complaint about our services within the City of Dallas:

Door 2 Door Shuttle                                      Call 311, or visit                   Ref: Complaints                                                                               

Once the complaint is received, Door 2 Door Shuttle will review it to determine whether it has jurisdiction. The complainant will receive an acknowledgement letter within ten (10) days of our receipt of the complaint informing him/her whether the complaint will be investigated by our office.

Door 2 Door Shuttle will promptly investigate all complaints of alleged discrimination on the basis of race, color or national origin in its services and programs. Door 2 Door Shuttle will process and investigate alleged complaints within 60 days of receiving a complete complaint. Door 2 Door Shuttle may contact the Complainant if more information is needed to resolve the complaint. The Complainant will have ten (10) business days from the date of contact to send requested information to Door 2 Door Shuttle.   Door 2 Door Shuttle may choose to close the complaint if the requested information is not received within ten (10) business days. A complaint can also be administratively closed if the Complainant no longer wishes to pursue the complaint, or if the complainant fails to cooperate in the investigation of the complaint.

After the investigation is completed, Door 2 Door Shuttle will make a final decision and issue one of the following letters to the Complainant based on the investigation findings:
a. A letter of finding summarizing the allegations and indicating Door 2 Door Shuttle did not find a violation of Title VI regulations. This letter closes the case.

b. A letter of finding summarizing the allegations and indicating Door 2 Door Shuttle services or programs is in violation of Title VI. The letter will also contain a brief description of remedies Door 2 Door Shuttle will undertake to achieve compliance.

A Complainant may appeal a final decision resulting from a Title VI investigation by submitting a
written appeal to Door 2 Door Shuttle no later than ten (10) business days after receipt of the final decision letter.
The appeal must be submitted to Door 2 Door Shuttle at

A person may also file a complaint directly with the Federal Transit Administration Office of Civil
Rights at:

Federal Transit Administration (FTA)
Office of Civil Rights
East Building
1200 New Jersey Ave, SE,
Washington, DC 20590

If information is needed in another language, contact (214) 749-2737.


Door 2 Door Shuttle does not tolerate the use of alcohol or drugs by drivers.
Absolutely no possession, consumption or intoxication of alcohol or illegal substances is
permitted The use of or being under the influence of illegal drugs and/or alcohol is inconsistent
with the behavior expected of employees. The use of illegal drugs and alcohol and misuse of
prescribed and over the counter drugs subjects employees and visitors to unacceptable safety
risks that undermine the Company’s ability to operate safely, effectively and efficiently. The
use, possession, distribution or sale of controlled substances such as drugs or alcohol, being
under the influence of such controlled substances (drugs and alcohol) or testing positive for
alcohol or any drug including, but not limited to, inactive components or metabolites associated
with the use of such drugs is strictly prohibited while working for Door 2 Door Shuttle or
operating the Company’s vehicles. Our Company participates in random and post-accident drug
and alcohol testing. If an accident happens on the job you may be expected to participate in a
drug and alcohol test immediately following.

Door 2 Door School Shuttle Transportation Rules and Expectations

1. Students must follow the driver's instructions primary concerning the students safety. 

2. Students should exercise good manners, caution and consideration for other people, Show respect for the driver, the van, other students, and other adults. 

3. Students must stay in their seats at all times and remain seated. 

4. Be courteous to others and no profane language. 

5. Observe same conduct as in the classroom. 

6. Keep head, hands and feet inside the van. 

7. Any personal belongings left inside of the van is at the risk of the student and the driver nor door 2 door school shuttle is responsible for lost or stolen belongings. 

8. If items are left they will be held tell the following school day if retrieved. Door 2 Door School Shuttle will not be responsible for making trips to return left items. 

9. No throwing objects of any kind including spitting on the van. 

10. Trash should not be left on the van. 

11. No eating on the van. 

12. No Bullies allowed! 

13. Positive energy is enforced on the van. 

14. Use an inside voice. 

15. All transportation agreements are based on a 10 month contract and require a 30 day notice before a change can be made by either party. 

16. Have respect for others. 

17. Create a positive vision so all can have a positive experience.

18. Any amendments must be provided in writting and signed by all parties. 

The Story of Brenda Peterson, Owner

My father passed away when I was 3 years old. My 5 siblings and I were split and in and out of foster homes. My oldest sister Linda was the glue that kept us close. My two oldest sisters were out on their own at 16 and 18. The rest of us four were occasionally together at first. The two next girls emancipated out of the system. I was very fortunate to have a loving family take me in at about 15 years old. They were the ideal role models of a mom and dad. Both active in their church. He was a Deacon and she the Church pianist and Sunday school teacher. I first met her as my Sunday school teacher. They more than just wanted to provide a home for me. They actually fought the system to be my foster parents. I called them Mom and Dad and considered all their family my own. 

However, there were trials not being born into this wonderful family. I longed to have my own family and married a year out of high school and started having children. Being in foster care I learned firsthand what children went through and wanted to someday make a difference. I began providing day care on a large scale having a 12 + 2 school aged Licensed family daycare. I had 3 state contracts and really wanted to make a difference with each and every child that passed my daycare. I had several as newborn through school age and still have contact with a couple. 

During the beginning of raising my children I decided I wanted to go a step further and provide foster care. I wanted each child to feel loved and wanted. I had over 30 foster children come though my home. Every child was a different story from abandoned babies to mother baby placements - lots of pain and trials. It was always difficult letting them go, but I felt in some way I made a difference in their lives. I know they surely did mine. 

I was blessed to adopt one of these foster children that will now forever call me mom and I my daughter. I found myself a single mom due to divorce after 22 years and 6 amazing children. Now as a single mom I have one of my amazing kids still at home and feel blessed to be raising a smart beautiful daughter in my 50's. Anyone that knows me well will confirm today that I brag a lot about my kids. I feel rightly so: my oldest a nurse practitioner married to an educated loving man that is good to my daughter; my oldest son a professional MMA fighter and father to my adorable grandson; my beautiful daughter who is a model and gymnastics coach; a warm-hearted son with his own business and also a youth worker married to an amazing woman that is a teacher; my youngest son nearing adulthood about ready to start his adult journey; and my youngest straight A gifted daughter. 

What many people don't know about me is that around the year 2006 I was in a horrific accident due to an ice storm totaling my brand-new Suburban. From that point on I was in many more trials and surgeries. As a result, I was in a wheel chair and had severe TBI (Traumatic Brain Injury). I was not expected to recover completely and had a full-time aid and nurses coming to my home. With God's grace, I beat the odds and slowly did recover. 

In 2011, I moved to The Colony. About a year later I volunteered my service at a gymnastics center, Sky High, in exchange for my daughter's gymnastic classes. This was great therapy just walking on the mats and helped me first with balance and then strength. I remember falling daily. I owe much thanks to the owners Vanda and David Lewis for giving me this opportunity. 

Being the entrepreneur that I am (several small businesses or money-making ventures), in 2016 I had the idea to start a new business venture. Being that I have always loved children my choice was fitting. Door 2 Door School Shuttle became an LLC and soon got its DBA as Door 2 Door Shuttle to grow and serve the community. So here we are today, thankful for those that have helped Door 2 Door Shuttle along the way. One to mention is my very good friend Ron Hodges. Second is my Chamber and the support they have given me.

What is Door 2 Door School Shuttle?

We simply provide shuttle services to and from Private, Charter and Public schools by Professional, Reliable, Caring individuals that put your children first.

Aiming to provide timely pick-up and drop off of your child(ren) to your home or place of business in the North Texas metroplex.

We are commercially insured and require that all drivers pass thorough background checks, reference checks, drug screening, CPR and First Aid Certified and possess a clean driving records.